Customer Help
FAQs
Buy With Confidence – Satisfaction Guaranteed
We are here for you. We believe in the quality and performance of our Organic Fiji products. We stand behind our selection of clean, pure, and plant-based ingredients, as well as our ethical sourcing and production. But what we care most about is that you love our products too! If you are not cocoNuts about your order, contact us and we will make it right. Organic Fiji HQ is open 9am-5pm Pacific Standard Time Monday-Friday, except holidays.
Shipping rates & delivery estimates:
You can choose to ship to the U.S., U.S. Territories and Canada on our website OrganicFiji.com. Shipping charges for your order will be calculated and displayed at checkout. These are the U.S. Territories as per USPS
Common shipping queries answered
Shipping
| Shipping Options | Shipment Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|---|
| Free Standard shipping | USPS Priority Mail or FedEx | 2 business days on average | FREE for orders over $45 |
| Standard shipping | USPS Priority | 2 business days on average | $9.95 flat rate for orders less than $45 |
| 3 Day Shipping | FedEx Express 3 day shipping | 3 business days | $24.95 flat rate |
| 2 Day Shipping | FedEx Express 2 day shipping | 2 business days | $39.95 flat rate |
| Overnight Shipping | FedEx Express overnight shipping | 1 business day | $59.95 flat rate |
| Canada | USPS or FedEx | 2-7 business days | $29.95 flat rate |
Shipping is free within the U.S. and U.S. territories for orders $45+. For all other rates please see the shipping table above.
All orders placed on OrganicFiji.com will be processed and shipped out by the end of the following business day. (Business days do not include weekends or major holidays). If in the unlikely possibility there will be a significant delay in the processing of your order at Organic HQ, we will contact you via email or telephone to inform you of the delay.
Our average delivery time within the U.S. is 2-3 business days. (Please note, due to the impact of COVID-19, shipping carriers have suspended performance guarantees for the foreseeable future).
All orders placed on OrganicFiji.com are processed and shipped from our Camarillo California location. Organic Fiji HQ is open between the hours of 9am-5pm Pacific Standard Time Monday – Friday.
You can find your tracking number in an email titled “Order tracking updated #” after your purchase. If you did not receive this email please double check your junk/clutter folder. If you cannot find it click here to contact us and we will assist you.
Our website can only process shipping addresses within the U.S., U.S. territories and Canada. However, we can ship to anywhere in the world. Please click here to contact us with your shipping address so we can give you a quote.
OrganicFiji.com is happy to ship to military installations and diplomatic stations across the world that have an APO or FPO address. There is an average 2-3 day delivery time to your main mail military hub. Delivery times from your main military mail hub to your forward location will vary.
Delivery delays from the shipping carrier can occasionally occur. Estimated delivery times are based on location and accessibility. We will always contact you to let you know if we see the carrier is delayed or has any issue with your shipment.
OrganicFiji.com is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Organic Fiji utilizes eco-friendly packaging materials wherever possible. We recycle all incoming materials to reduce waste and even use biodegradable packing peanuts. Organic Fiji takes advantage of the bright California sunshine to light our warehouse and offices using skylights and energy-efficient lighting systems, reducing our carbon footprint wherever possible.
Technical guidance
Online orders
Yes! Contact us ASAP in case we need to update your order details manually before it leaves Organic Fiji HQ. You can also use the account login page to check your order details, as well as the automated email confirmation you should have received.
Reset your password by clicking here, entering your email address and choosing ‘Reset password’.
You can insert your coupon code on the cart or checkout page where it says “Coupon Code” and then click “ApplyCoupon”.
If your coupon code is not working it could be because it has expired, you’re applying it to a product already on sale, the coupon has reached its use limit, you’re trying to use it alongside another coupon, you didn’t reach the minimum spend to apply the coupon or there’s a technical glitch. If you believe there is an error please click here to contact us and we will make it right.
You can go to your account page, login and edit your information. If you are having technical difficulties click here to contact us.
Yes! Our rewards program is called ‘Coco Points’. Learn more about our Coco Points program.
You can register for an account here. Or you can learn more about our Coco Points program.
Yes we do. We offer beautiful, eco-friendly gift wrap and personalized gift cards for $4.99. Simply click the “Eco-friendly gift wrap” box above the green “Add to cart” button on product pages.
We accept Visa, Mastercard, Discover, American Express, Affirm, PayPal, and PayPal Pay Later.
Please check out our Affirm informational page for details.
With A+ SSL security with advanced encryption you are guaranteed that your purchases are safe. To be sure, look for the padlock symbol in your URL/browser bar 🔒.
Please click here to contact us ASAP with your order number and we will assist you. If your order has already shipped, we will not be able to cancel your order.
To write a review please navigate to the product you’d like to write a review about, scroll all the way to the bottom of the page where it says “Customer Reviews” and click the box that says “Write a Review”.
Buy with confidence. Satisfaction guaranteed.
Refunds and Returns
You can call us at +1(805)383-5900 or fill out the form on our Contact page. Organic Fiji HQ is open 9am-5pm Monday-Friday Pacific Standard Time. We are real humans on the other end of the phones and computers and are ready to assist you.
Please click here to contact us so we can solve your issue.
Although we cannot directly assist with complaints meant for Amazon, we might be able to help in some way. Please click here to contact us so we may best help you resolve your issue.
Please click here to contact us so we can understand the problem and make it right.
Please click here to contact us so we can understand the problem and make it right. Satisfaction guaranteed!
Please contact us as soon as possible and take photographs of the damaged packaging and products to help assist us in any damage claims with the shipping carrier. Be assured, we will get you the products you ordered in good condition.
If we made a mistake and the wrong item was shipped, or if the product you received is defective, please contact us ASAP so we can promptly correct the problem.
Contact us so we can help you. We are humans on the other end of the phone and email and we are ready to assist you in any problem, big or small, to guarantee you are happy.
Selling Organic Fiji
Wholesale and Distribution
Yes, absolutely! We’re always delighted to hear from businesses who are confident their customers will love Organic Fiji as much as we do! Please click here to contact us with your name, phone number, email address and a brief description of your business. It’s helpful if you have your resellers number handy too.
Yes, possibly. Please click here to contact us so we can discuss the details.
Want to collaborate?
Samples and Media Collaborations
We have a limited amount of samples we can offer. Please click here to contact us and tell us why you’d like samples.
Yes, please click here to contact us to tell us more about your blog and/or social media channel. We’d love to collaborate!
We’d love you to be a part of our Coco Tribe! Please click here to contact us and tell us about your social media channel, the interests of your followers and what content collaborations you have in mind.
Get to know your products
Product Questions
Organic coconut oil solidifies under 76F/24C. So if your coconut oil is hard it’s simply because it’s a little chilly! It has not gone bad, in fact it is a great representation of how raw your coconut oil is and that there are no added artificial ingredients. If your jar of coconut oil or sugar/salt scrub has solidified, learn more about how to liquefy coconut oil.
Organic coconut oil liquefies over 76F/24C. So if your coconut oil is liquid it’s simply because it’s enjoying some warmth! It has not gone bad, in fact it is a great representation of how raw your coconut oil is and that there are no added artificial ingredients. If your jar of coconut oil or sugar/salt scrub has solidified, learn more about how to liquefy coconut oil.
When organic coconut oil goes above or below 76F/24C it changes form. If, after changing form and then solidifying, your coconut oil contains lumps or granules – don’t panic. This is a very quick and easy fix. Simply warm your coconut oil above 76F/24C and the lumps or granules will melt away. If your jar of coconut oil or sugar/salt scrub has solidified, learn more about how to liquefy coconut oil.
Your lotion may be thicker than normal during the cooler months of year. This happens because your lotion is infused with a large percent of organic coconut oil which, in its raw state, solidifies under 76F/24C. If you prefer your lotion to have a thinner consistency you can place the bottle in a bowl/sink of warm water and within minutes your lotion will flow freely out of the pump.
Please click here to contact us so we can make it right.
Yes absolutely, and your hair will love you for it! Organic coconut oil offers deep hydrating, conditioning and healing benefits for your scalp and hair.
Yes, our products are clean, pure and gentle* enough for the whole family. We highly recommend our Fragrance Free range of products for parent and baby. Click here to learn more about using coconut oil as a natural baby oil. *Our soaps are not tear free.
Yes absolutely. Organic coconut oil offers gentle nourishing and healing benefits for your fur-babies.
Suggested shelf-life is 3 years from date of manufacture. You can find the best-by date stamped on the bottom of your product. However the Organic Fiji Team have tested products on themselves in the 4-6 year range with great results.
Since 2007, we have been USDA Certified Organic by Oregon Tilth.
Absolutely not, there are no synthetic ingredients in any of our products. We only use organic and pure essential oil or botanical based aromas. Learn more about our ingredients.
The soap is made of just 2 ingredients; Saponified Coconut Oil (which is the mixing of Coconut Oil, water and sodium hydroxide*) and your chosen essential oil or botanical. Fragrance Free is also available. Click here for more information on our traditional island soap making. *After the saponification process is complete there is no remaining sodium hydroxide.
Click here to contact us and tell us about your allergies so we can best advise you. If you are a person that is sensitive to allergic reactions best practice is to test the product on a small area of your body (we suggest about the size of a quarter on the forearm) so that you can observe the outcome.
No, our whole line is Gluten Free.
No, we do not use palm oil in any of our products.
Yes, all of our products* are vegan, plant-based and cruelty-free. *Our organic lip balms do contain a small amount of ethically sourced beeswax.
Yes. We only work with and collaborate with farmers and companies who align with our values of sustainable and responsible ingredient sourcing.
Our raw, organic coconut oil comes from our private reserve plantation in the South Pacific.
Our organic coconut oil is extracted via a cold-pressed process, raw, extra-virgin and made from fresh coconuts that fall naturally from the tree. Learn more about our extraction process.
Yes. We do not use any heat during the extraction process.
No, our coconut oil body products will usually wash out of materials during a normal-warm wash cycle.
Most people will experience oil/scrub residue after use. Don’t panic, we have a quick and easy fix. After turning the water off, we suggest sprinkling a powered laundry detergent of your choice over the area in the tub/shower. Using the bottom of your foot, or a scrubbing brush, clean the problem areas. Once finished, rinse your foot/brush and the floor of the tub/shower. Your tub/shower will now be sparkling clean in as little as 30 seconds!
Your product's journey
Brand
Organic Fiji began creating coconut oil body products 2002
No, we are based in Camarillo California. Our inspiration is pulled from Fiji and the South Pacific Islander lifestyle. Click here to read more about our brand’s mission and story.
Yes, we donate a portion of every online order Surfrider Foundation, donate any leftover, unused, or misshaped soaps to the Eco Soap Bank, and various other philanthropical endeavors. Click here to read more about how we Pay It Forward.