Common queries answered
Frequently asked Questions
Shipping is free within the U.S. and U.S. territories for orders $25+. For all other shipping costs please visit our customer help page.
Our average delivery time within the U.S. is 2-3 business days. (Please note, due to the impact of COVID-19, shipping carriers have suspended performance guarantees for the foreseeable future).
You can call us on +1(805)383-5900 or fill out the form on this contact page. Organic Fiji HQ is open 9am-5pm Monday-Friday Pacific Standard Time. We are real humans on the other end of the phones and computers and are ready to assist you.
Reset your password by clicking here, entering your email address and choosing ‘Reset password’.
Organic coconut oil solidifies under 76F/24C. So if your coconut oil is hard it’s simply because it’s a little chilly! It has not gone bad, in fact it is a great representation of how raw your coconut oil is and that there are no added artificial ingredients. If you need to liquefy your jar of coconut oil or sugar/salt scrub, click here to learn more.
Yes, absolutely! We’re always delighted to hear from businesses who are confident their customers will love Organic Fiji as much as we do! Please contact us with your name, phone number, email address and a brief description of your business. It’s helpful if you have your resellers number handy too.
Our website can only process shipping addresses within the U.S., U.S. territories and Canada. However, we can ship to anywhere in the world. Please contact us with your shipping address so we can give you a quote.
Most people will experience oil/scrub residue after use. Don’t panic, we have a quick and easy fix. After turning the water off, we suggest sprinkling a powered laundry detergent of your choice over the area in the tub/shower. Using the bottom of your foot, or a scrubbing brush, clean the problem areas. Once finished, rinse your foot/brush and the floor of the tub/shower. Your tub/shower will now be sparkling clean in as little as 30 seconds!
Still need help?
Give us a call
You can reach us at +1(805)383-5900. We are open Monday-Friday, 9 am to 5 pm PST, (excluding holidays) and look forward to assisting you.